Refund Policy

If you are not satisfied with your purchase, you may return to the store within 7 days of receiving your products for a full refund. Within 30 days you are eligible for a store credit. Store credits are redeemable in store only, not online. Customer must have receipt at time of return.

All alpinecountrylodge.ca orders can be returned to Alpine Country Lodge Churchill Square. Please ensure to have a copy of your invoice when returning online orders. Customers shipping orders back to store for refund or exchange, are encouraged to add shipment insurance to return package, and shipping costs will be the responsibility of the customer, unless product is defective or not as described/ordered. Please contact info@alpinecountrylodge.ca for any issue with an online order.

We do not accept returns on intimate products, including packaged underwear etc.

alpinecountrylodge.ca order returns will be processed within 3 business days from receipt of customer shipment.

SALE ITEMS PURCHASED ONLINE OR INSTORE ARE NON REFUNDABLE WE OFFER A STORE CREDIT OR EXCHANGE ONLY.